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Privacy Policy

Last Updated: 3 September 2026

1. Introduction

Welcome to Maxicash Services.

This Privacy Policy explains how Maxicash Services (“Maxicash Services”, “we”, “us” or “our”) collects, uses, processes, stores, discloses and protects your personal data when you visit or use our website:

https://maxicash-berlesen.com.my

Maxicash Services is a business registered with the Companies Commission of Malaysia (SSM) under:

SSM Registration No.: NS0028113K / 200703090761

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable Malaysian laws and regulations, including the Personal Data Protection Act 2010 (Act 709), where applicable.

By using this website, submitting an enquiry, contacting us through WhatsApp, telephone, email or other communication channels, or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We May Collect

Depending on the nature of your enquiry or application, we may collect personal information including, but not limited to:

Personal Information

  • Full name
  • Identification information
  • Date of birth
  • Gender
  • Nationality
  • Residential address
  • Mailing address

Contact Information

  • Mobile phone number
  • Telephone number
  • Email address
  • WhatsApp contact information

Employment Information

  • Employer name
  • Employment status
  • Job position
  • Length of employment
  • Monthly income
  • Other employment-related information

Financial Information

Where necessary for financing assessment, we may request information such as:

  • Income information
  • Payslips
  • Bank statements
  • Existing financial commitments
  • Financing information
  • Other supporting financial documents

Business Information

For business financing enquiries, we may collect:

  • Business name
  • SSM registration information
  • Business address
  • Business bank statements
  • Business financial information
  • Nature of business
  • Other supporting documents

Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • General website usage information

This information may be collected through cookies, analytics tools and similar technologies.

3. How We Collect Your Personal Data

We may collect personal data through:

  • Our website
  • Online enquiry forms
  • Loan or financing enquiry forms
  • Telephone calls
  • WhatsApp
  • Email
  • In-person enquiries at our office
  • Documents submitted by you
  • Other communications between you and Maxicash Services
  • Information provided by authorised representatives or third parties where permitted by law

You should only provide personal information that is accurate and belongs to you, or that you are authorised to provide.

4. Why We Collect and Use Your Personal Data

We may collect and process your personal data for purposes including:

  1. Responding to your enquiries.
  2. Contacting you regarding your financing enquiry.
  3. Assessing your eligibility for financing.
  4. Processing and evaluating financing applications.
  5. Verifying information and supporting documents.
  6. Communicating financing terms and requirements.
  7. Providing personal financing services.
  8. Providing business financing services.
  9. Providing debt-consolidation related services.
  10. Managing customer relationships.
  11. Maintaining business and customer records.
  12. Complying with applicable laws, regulations and regulatory requirements.
  13. Preventing fraud, misuse and other unlawful activities.
  14. Improving our website, services and customer experience.
  15. Managing complaints and enquiries.
  16. Sending service-related communications.
  17. Sending marketing communications where permitted and where appropriate consent has been obtained.
  18. Performing other purposes that are reasonably necessary for providing our services.

5. Financing Applications

If you submit a financing enquiry or application through our website or other communication channels, the information you provide may be used to assess your financing requirements and eligibility.

Submitting an enquiry does not guarantee approval of financing.

Any financing approval, amount, interest rate, tenure, fees, repayment schedule and other terms are subject to the applicable assessment, eligibility requirements, approval and final financing agreement.

We may request additional documents or information where necessary.

6. Disclosure of Personal Data

We will not sell your personal data.

Where reasonably necessary and permitted by applicable law, your personal data may be disclosed to or processed by:

  • Our authorised employees and representatives
  • Service providers supporting our business operations
  • Technology and website service providers
  • IT and hosting providers
  • Communication and messaging service providers
  • Professional advisers
  • Auditors
  • Legal advisers
  • Regulatory authorities
  • Government agencies
  • Law enforcement authorities
  • Credit-related or verification service providers where applicable and legally permitted
  • Other parties where disclosure is required or permitted by law

Where third-party service providers process personal data on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.

7. WhatsApp and Other Communication Channels

If you contact Maxicash Services through WhatsApp, telephone, email or another communication platform, the information you provide through that channel may be used to respond to your enquiry and provide relevant services.

Please be careful when sending sensitive personal or financial information through messaging platforms.

For your protection, do not send unnecessary information through WhatsApp or other communication channels unless requested by an authorised Maxicash Services representative.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and improve user experience.

Cookies may be used for purposes including:

  • Website functionality
  • Website analytics
  • Performance monitoring
  • Security
  • Advertising measurement
  • Understanding how visitors use our website

You may adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.

9. Google and Advertising Technologies

We may use third-party advertising and analytics services, including Google services, to understand website usage, measure advertising performance and improve our marketing.

These services may use cookies, advertising identifiers or similar technologies in accordance with their respective policies.

Where applicable, visitors may manage certain advertising preferences through the relevant third-party platforms.

We do not provide your personal information to advertisers for them to independently sell products or services to you.

10. Data Security

We take reasonable technical, administrative and organisational measures to protect personal data against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction
  • Unauthorised processing

Where personal or financial information is submitted through our website, appropriate security measures should be used, including HTTPS/SSL encryption where available.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including business, legal, regulatory, accounting and record-keeping requirements.

When personal data is no longer required, we may securely delete, destroy or anonymise it in accordance with our applicable retention procedures and legal obligations.

12. Accuracy of Personal Data

We rely on the information provided by you.

You should ensure that the personal information you provide to Maxicash Services is accurate, complete and up to date.

If you discover that any information we hold about you is inaccurate or incomplete, you may contact us to request that the information be corrected.

13. Your Rights

Subject to applicable laws and any relevant exemptions, you may have rights relating to your personal data, including:

  • The right to request access to personal data we hold about you.
  • The right to request correction of inaccurate or incomplete personal data.
  • The right to withdraw consent for certain processing where applicable.
  • The right to request that certain processing of your personal data be stopped or restricted where applicable.
  • The right to object to direct marketing communications.
  • Other rights provided under applicable Malaysian data protection laws.

Requests may be subject to applicable legal requirements, verification procedures and reasonable administrative requirements.

The Malaysian Personal Data Protection Department recognises rights including access, correction, withdrawal of consent and prevention of certain processing.

14. Direct Marketing

Where permitted by applicable law, we may contact you regarding products, services, financing solutions, promotions or other information that may be relevant to your enquiry.

You may request that we stop sending direct marketing communications to you.

You may contact us using the details provided below to opt out.

Please note that opting out of marketing communications does not necessarily prevent us from contacting you regarding an existing enquiry, application, agreement, transaction, regulatory matter or other service-related communication.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms or services, including WhatsApp, Google Maps or other websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.


16. Children’s Privacy

Our services are intended for adults and persons who are legally eligible to enter into applicable financing arrangements.

We do not knowingly collect personal information from children for the purpose of providing financing services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.


17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services
  • Changes in technology
  • Changes in applicable laws or regulations
  • Changes in our data-processing practices
  • Other operational requirements

The updated Privacy Policy will be published on this page with the revised “Last Updated” date.

We encourage you to review this page periodically.


18. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal data, please contact us.

Maxicash Services

SSM Registration No.: NS0028113K / 200703090761

Address:
37A, Jalan Sejambak 14,
Taman Bukit Dahlia,
81700 Pasir Gudang,
Johor, Malaysia.

Telephone / WhatsApp:
+60 17-367 1899

Website:
maxicash-berlesen.com.my

For personal-data related requests, please include sufficient information to allow us to verify your identity and understand your request.


19. Consent

By submitting an enquiry or voluntarily providing your personal data to Maxicash Services, you acknowledge that you have read this Privacy Policy and understand how your personal data may be collected, used, processed and disclosed for the purposes described above, subject to applicable law.

Where consent is legally required for a particular processing activity, we will seek the appropriate consent.